Your responsibilities

• Provide operational support for clients across multiple locations
• Handle and manage support tickets, including:
• Operating system-related issues
• Software distribution and deployment
• Support and maintain standard client applications (e.g., 7-Zip, Hypersnap, TeamViewer, and similar tools)
• Deliver end-user support and process service requests efficiently
• Ensure high-quality client operations and user satisfaction
• Support Virtual Desktop Infrastructure (VDI) operations, including:
• Installation and configuration of virtual clients
• Handover of environments to end users
• Contribute to the automation of client-related processes

Our requirements

• Experience in IT support, preferably in 2nd line / client support roles
• Strong understanding of operating systems (Windows environment preferred)
• Experience with software deployment and endpoint management tools
• Familiarity with common client applications (e.g., remote tools, utilities)
• Knowledge of ticketing systems and incident/request handling processes
• Basic understanding of Virtual Desktop Infrastructure (VDI) concepts
• Strong problem-solving and analytical skills
• Good communication skills and customer-focused mindset
• Ability to work independently and in a team environment
• English proficiency (written and spoken)

Benefits

• Work in an international environment with access to global expertise and best practices in the aviation industry
• Annual and long-term bonus scheme
• An organizational culture based on trust, collaboration, and mutual support
• Stable employment in a well-established company. The first employment contract is offered for a minimum of 12 months
• Training from day one and clear opportunities for professional development, including financial support for foreign language courses and further education
• Access to an e-learning platform with a wide range of training courses
• Private medical care with the option to extend coverage to family members, as well as access to health programs and psychological support for you and your loved ones
• Group life and health insurance
• Safe and comfortable working conditions in line with high occupational health and safety standards
• Co‑financing of truly useful benefits, including a Medicover sport card, public transport, prescription glasses, and meals in the company cafeteria. Additionally - fresh fruit Wednesdays
• An attractive calendar of company events - integration, sports, and social activities
• The possibility to join company - sponsored sports clubs
• Convenient on - site facilities - a bus stop located next to the company and a dedicated employee parking area.