Account Management and Customer Support:

• Serve as the primary point of contact for customers, managing all aspects of their accounts.
• Build and maintain strong, long-term relationships with clients, ensuring satisfaction and loyalty.
• Provide regular updates to customers, including the creation and delivery of 'Weekly Status Reports.'
• Coordinate customer visits and ensure seamless interaction during on-site visits.
• Oversee the complete lifecycle of customer orders, including engines, modules, and parts.
• Ensure customer requirements are met, including turnaround time (TAT) and on-time delivery (OTD).
• Manage order workflows internally, coordinating with relevant departments to meet project timelines.
• Monitor ongoing costs for active orders and implement measures for profitability optimization.
• Respond promptly to customer inquiries and resolve any issues effectively.
• Provide AOG support and participate in on-call duty rotations as needed.

Contract Management:

• Negotiate and manage contracts with existing customers.
• Prepare detailed cost estimates and proposals to achieve the desired margins.
• Ensure compliance with all contractual obligations, including technical and financial parameters.
• Conduct reviews of completed projects and recommend strategies for future improvements.
• Manage invoicing, payment tracking, and assist in claims resolution in collaboration with the Finance team.

Operational and Financial Oversight:

• Monitor account performance and provide updates on Plan vs. Actual results.
• Support pre-sales activities, including induction planning and contract valuations.
• Maintain accurate customer data in internal reporting systems and databases.
• Collaborate with the Finance and Controlling teams to optimize financial outcomes for customer accounts

• Bachelor’s degree in business administration, Engineering, or a related field (or equivalent experience).
• Proven experience in account management or customer support, preferably in the aviation or industrial gas turbine industry.
• Strong communication and negotiation skills, with the ability to manage customer relationships effectively.
• Excellent organizational skills with attention to detail and a focus on achieving targets.
• Knowledge of financial processes, including invoicing and margin management.
• Familiarity with the Australian aviation or industrial sector is an advantage.